Great experience with Serenata Flower

There aren’t many business in the UK provide good customer support, not to mention to an excellent level. But there is one that is worth writing a blog post to give some compliments - Serenata Flower.

My first purchase was a few months ago, which was also my first time to buy flowers online. I called up their customer support number on a late Sunday afternoon, that’s a normal technique I would use before purchase anything from a website. A guy answered my call straight away, without any ‘press 1, press 2…’. After I confirmed what I want, order placed. The next morning flower was sent. I also received updates to my mobile all the way through the delivery process. It was amazing!

Last week I made my second purchase, a bunch of Rose to cheer Jenn up from the revision pressure. Again, they didn’t disappoint me. What impressed me again was when I made a mistake on my message card and contact them via email for correction, I got a reply within 4 minutes! That, was just amazing! Thumb up to them!

After more 6 months working in a customer support department and engaging with client on daily basis, I realised how important a great customer support is to any business. It’s all about credibility. What you promised your customers, what you gave, and how far you can exceed their expectation.

BT and Orange, learn from Serenata Flower!